Your privacy matters most

Larivon is committed to protecting your information at every step

Introduction to our policy

We respect your privacy and safeguard personal information collected when you interact with our flower shop online or in person.

This privacy policy explains how we collect, use, and secure your data for the delivery and management of your floral orders.

How we collect your data

We gather details you provide directly and automatically collect usage information through our website forms and interactions.

Information you provide us

  • • Contact details like name, address, and phone number
  • • Order details such as requested flowers and arrangements
  • • Delivery instructions and recipient details
  • • Feedback or customer service inquiries
  • • Payment information for orders processed

Automatically collected data

  • • Device type and browser when you visit our website
  • • Pages viewed and actions performed online
  • • Time and date of your visits to our site
  • • Referrer website and location data if enabled
  • • Cookies and similar technologies used to enhance experience

How we use your information

Collected information is used solely to fulfill your orders and provide a seamless customer experience.

  • • Processing and confirming orders placed through Larivon
  • • Communicating updates on deliveries or changes
  • • Responding to feedback or inquiries promptly
  • • Improving our services and website performance
  • • Complying with legal and regulatory requirements
  • • Preventing fraud or unauthorized transactions
  • • Marketing new offers only with your consent

Our promise: Your privacy is our top priority and we maintain robust security to protect your information at every stage.

Sharing your information

We share personal information only with trusted partners necessary for order fulfilment and delivery.

Our service partners

Carefully chosen third-party couriers and payment processors may receive information to complete your orders efficiently.

Legal compliance

Information may be disclosed as required by Australian law, court order, or legal process.

Anonymous data use

Aggregated data is used for internal analytics, never for identifying individuals.

Your privacy rights

You have rights under Australian law to access, correct, delete, or object to the use of your information.

  • • Request access to personal data held by us
  • • Request correction of inaccurate personal data
  • • Request deletion of your personal information
  • • Request a copy of your data for use elsewhere
  • • Object to how your information is processed
  • • Request limits on the use of your data

To exercise your rights, contact us using the details provided at the end of this policy.

How we protect your data

We use technical and organisational measures to safeguard your information against loss, misuse, or unauthorised access.

Technical safety steps

  • • Encryption of payment and sensitive data
  • • Regular system updates and security patches
  • • Secure socket layer (SSL) for online orders
  • • Multi-factor authentication for staff access

Organisational safeguards

  • • Staff trained in privacy practices
  • • Restricted access based on job roles
  • • Regular privacy policy reviews
  • • Incident response plans for breaches

How long we keep your data

Personal data is stored only for as long as necessary to meet business, legal, or customer service obligations.

  • • Account details for ongoing orders and support
  • • No educational or training data collected
  • • Customer inquiries and feedback records kept temporarily
  • • Payment records kept for legal compliance
  • • Marketing preferences managed securely

We regularly review retention periods to respect your privacy.

Transferring data abroad

Any data transfers outside Australia comply with legal requirements and only occur if necessary for delivery.

  • • Compliance with Australian privacy laws
  • • Transfers limited to essential delivery partners
  • • Data minimisation principles applied
  • • Secure transfer protocols in place

Cookies and tracking

Our website uses cookies to enhance your experience and to analyse site traffic usage patterns.

Types of cookies used

  • • Ensure website basic features and secure shopping
  • • Monitor site performance and visitor interaction
  • • Remember user preferences and settings
  • • Support optional features for a better experience

Adjust cookie preferences at any time using your browser settings to limit non-essential cookies.

Policy updates and changes

We notify you of privacy policy updates and regularly review our data protection commitments.

  • • Website announcements
  • • Email notifications where appropriate
  • • Physical signage in our shop as needed
  • • Updated policy dates displayed online

Please review the policy periodically for important updates.

Contact for privacy concerns

Reach out with any privacy queries or requests regarding your data.

Larivon

570 Bourke Street, Level 17 & 24, Melbourne, VIC 3000 Australia

Phone: +61-8-4512-1915

Email: content@larivon.world

Last updated February 4, 2026

Effective from February 4, 2026